Support
Help with the app, purchases and your data.
Contact
Email support@navlogpro.app. Include your device model and iOS version if something is not working.
Purchases
- Restore Pro: open the upgrade screen and tap "Restore purchases". Use the same Apple Account you bought with.
- Cancel a subscription: Settings → your name → Subscriptions → NavLog Pro. Cancel at least 24 hours before renewal. Deleting the app does not cancel a subscription.
- Refunds are handled by Apple at reportaproblem.apple.com.
Common questions
- The sectional chart is not showing. Charts need an internet connection the first time you view an area. Zoom in if you are zoomed far out.
- Winds will not load. Forecast winds are available for departures in the next 14 days and need a connection. You can always type winds in by hand.
- My numbers differ from my E6B by a degree or a knot. The app rounds each column the way a paper navlog does. Small differences from reading a plotter or E6B are normal.
- How do I delete my data? Everything is stored on your device. Swipe a saved navlog to delete it, or delete the app to remove everything.
Important
NavLog Pro is a training aid. It is not an approved source of aeronautical information and must not be used for actual navigation or in place of an official weather briefing, current charts, your aircraft's POH or your instructor.